Frequently Asked Questions
Why should I use your translation service and not a machine translation system?
A human being translates not only words but above all, concepts which a machine cannot do as it has no thinking organ.
The most important skills of a qualified translator are his/her
ability to understand and write well. We are graduated
translators with professional writing and technical skills.
We do not outsource any work to third parties: all translations
are carried out by ourselves.
Will translating my documents into French or Italian
improve my business?
For sure: many people do not read English well, if they
read it at all. Thus, having your documents translated in
their own language will help them a lot and they will
naturally pay much more attention to them.
What should I have translated?
To start with: your main documents (i.e.: documents
you consider important to make yourself known abroad), your
presentation, as well as your website.
In the case your company produces
machines and you want to export them: the instruction manual.
Indeed, machines must obligatorily be delivered together with
their instruction manual in the official language of the country
which they are placed on the market and/or put into service.
For some specific technical terms, my company wishes its own
glossary to be used.
You can send us the glossary: we shall use it to translate
the relative terms.
What about the quality of your translation process?
Our translation process is not the
replacement of one word with another but the formation of
concepts in the target language in order to provide more
understandable texts to the end user. We deal with each
translation individually, respecting its characteristics. We may
ask clarifications on some sentences or about the preferred
terminology in some specific case. For each translation project,
we check its completeness and terminology consistency. Prior to
any delivery, we double-check together all the translations (QC).
We appreciate any feedback on our translation work (technical
terms and writing style).
What about the confidentiality of my document to be
translated?
When required, we can provide a non-disclosure agreement.
In any case as mentioned above, we do not give your
documents to other people to be translated and it is part
of our work-philosophy not to disclose information.
How can I be sure you deliver a good translation?
If you prefer, instead of starting with a big project, you may start with the translation of a short text.
Anyway, reading our site already gives you an idea of our
style and skills, as we created it ourselves!...
In what format are the translations delivered?
The translated documents are usually delivered in their original format (doc/x, xls/x, ppt/x, rtf, html, sgml/xml, xliff, sxw, odt, etc.).
We can also translate files created with QuarkXPress (xtg), PageMaker (tagged text), FrameMaker (mif), InDesign (inx/idml) and Interleaf/Quicksilver (ASCII format).
In the case of documents in pdf format, we have to convert them in a editable format (this process may slightly modify the layout). Then, the translated files are returned in pdf format or in the format used for the translation, according to your needs.
How much does it cost?
Its depends upon the length and difficulty of the text. Our quotation will be
emailed to you quickly and free, making possible to know before the order the
exact amount that will be invoiced.
Send us the documents to be translated by e-mail, fax,
airmail or using this form.
The offer has a validity period to give you enough time to
take a decision. On our side, this gives us the possibility
to plan our work in order to grant the delivery time.
In the case of a book, to have an idea of the price, you may
send us a few representative pages.
Will it take long?
Just a few days for short documents; long texts, manuals
and books take longer: the precise delivery time is
mentioned in our offer.
Please state the desired target language and delivery time
in your message.
How should I pay?
Payment is usually to be done by bank transfer, credit card (through PayPal) or cheque. Details will be included in our offer.
When shall I receive the invoice?
Once the translation is delivered, we email you our invoice
that you may use to justify your costs.
How long does it take to get an answer?
We answer quickly to all requests. If you do not receive any answer within 3 working hours, please check in your spam folder and/or call us.
For more information please contact:
Regazzoni - Sierakowski
Via Giulio Silva 41 - 20900 Monza (Italy)
Tel: +39 039 210 17 58
Fax: +39 039 946 18 52
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